Ready to ship items will be in the mail within 2-3 business days. Due to the custom handmade nature of many of our products custom orders may take 1-2 weeks to ship out. Processing and shipping times may increase during high volume periods such as Christmas. Orders are not shipped or delivered. On weekends or holidays. Shipping times below are in addition to these processing times.
Canada Post Expedited Parcel - includes tracking and insurance - 2-7 business easy
Stirrup covers/tees - Canada Post Lettermail - Does not include tracking/insurance - 2-7 business days - please upgrade to expedited if you’d like tracking.
All US orders are shipped using USPS via Chitchats. Includes tracking information and insurance and may take 3-8 business days.
International orders may be shipped via Canada Post or USPS. Shipping times vary via country and may take 5-15 business days or longer.
Returns & Exchanges
We cannot offer returns or cancellations on custom embroidered items except in the event of a defective product or severely delayed shipping. Non custom products may be shipped back to the sender. Please send us an email to request details on how to return your item. email@example.com